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FAQs

1 General Inquiries

Who can buy from crocsgulf.com?

Any individual 18 years of age and legally allowed to shop in the United Arab Emirates, Saudi Arabia, Oman, Bahrain and Qatar can shop at crocsgulf.com. They need to possess a valid credit / debit card (VISA / MASTERCARD) issued by an authorized bank. They can also buy from crocsgulf.com using TABBY, Apple Pay and Cash on delivery.

Is registration on the website compulsory?
No, it is not compulsory to register to shop at crocsgulf.com to browse. At the point of check out you will be required to register.
Is there any charge for registration on the website?
There is No Charge for registration on crocsgulf.com.
How can my registration expire?
Registrations do not expire. If your account is inactive for a long period of time, we will suspend it or de-activate it, in which case, you can immediately contact our Customer Service Representative on phone to activate the account. We will reactivate your account after verification to confirm your identity.
Can you please explain the benefits for registration?

If you are a registered member you will get following benefits:

  1. 20% off on your first order once you register for the first time.  
  2. Checkout - Sign in and proceed to checkout for quick ordering.
  3. Order History - Review details of your order.
  4. Address Book - Create and save addresses of your family & friends for faster check out.
  5. Returns/Exchanges - A seamless process through which you can easily initiate a return or exchange if you are registered. 
What happens if I forget my password?
We can retrieve your password for that you have to go to the forgot password page, and enter your email ID registered with us. We will reply through email with your password to your email ID.
If I want to edit my personal information, can I do it?
Yes, it is possible to change your information; this can be done in the My Account section under edit profile tab. But, you will not be able to modify your Title, Name, Gender, and Date of birth.
What happens in case I forget my Login Id?
You can write to us at contact@crocsgulf.com while writing following details: Date of birth, First Name, Last Name, Address, Past order number of an order placed from your login id, if any.
How can I contact www.crocsgulf.com?

You can contact us on +971 800 27627 between 9:00 am to 9:00 pm and speak to our customer service representative or write to us contact@crocsgulf.com for any queries you have about crocsgulf.com, or your order. You can also give the feedback on our website regarding our services. You can contact us for the following:

  • Password related queries;
  • Login related queries;
  • My account / profile change queries;
  • Payment related queries;
  • Merchandise / product related queries;
  • Website navigation related queries;
  • Pricing, promotion, discount related queries;
  • Delivery related queries; or
  • Anything that the customer may wish to clarify about crocsgulf.com
How can I stop crocsgulf.com emails from my spam folder?
We take care to not spam our valuable customer's mailboxes. However, sometimes our emails may land in your spam / junk mail folder. You will need to add crocsgulf.com mail ids (contact@crocsgulf.com) into your trusted sender list.
How do I unsubscribe from your mailing list?

You have made during various online/offline interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc. If you are not interested in receiving any emails from us, you can select your preferences online in the "My Account" section. However, you would continue to receive transaction based emails such as order confirmation mail etc.

What is Crocs Club?

Customers can enjoy 20% off on their first purchase when they register as a Crocs Club member. 

o Welcome offer cannot be combined with other offers

o The discount will get automatically added to the Cart (the customer must be logged in to redeem this).

What are the benefits of becoming a member of the Crocs Club?

 Get 20% OFF on the first order.

  • Get the first look at new collections and collaborations.
  • Keep an eye on your inbox for exclusive information about special discounts and sales.
  • Be the first to see and shop new arrivals, sales, and more at Crocs